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Dial-A-Ride Transit Service Now Offers Real-Time Alerts

| Community | June 7, 2019

The days of wondering when your bus will arrive are over. Santa Clarita’s Dial-A-Ride and Access services now provide trip reminders and alerts to patrons via text, email or phone call in real-time through the new Ripple service. This new program further enhances the service that operates over 400 trips a day.

Patrons can now opt into the Ripple program the next time they schedule a trip, by simply mentioning it by name to their Customer Service Representative and choosing any combination of notifications including automated voice call, text or email. By using Ripple, patrons can receive reminders the day before their trip including the pick-up and drop-off location, scheduled pick-up time and trip status. Then, on the day of their trip, patrons will get a notification when their ride is approaching. This aims to provide a more efficient service for residents by reducing wait times and preventing missed trips.

Dial-A-Ride serves as a curb-to-curb paratransit service for qualified elderly or special needs customers, in addition to the general public. Patrons may schedule a trip for any purpose within the Santa Clarita Valley, including visiting a friend or relative, going to a movie or visiting the doctor.

Those interested in taking advantage of the city’s Dial-A-Ride service can make a reservation one to seven days in advance by calling (661) 294-9327. Visit SantaClaritaTransit.com for more information about Dial-A-Ride and Access Services.

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